Most renters enjoy positive landlord relationships – Aldermore

It might go against the mainstream media narrative, but a survey has found that 66% of renters enjoy a constructive and amicable relationship with their landlord.

The findings from Aldermore highlight robust communication channels, with 77% of tenants reporting effective dialogue with their landlords.

Only 13% described their relationship as unfavourable, while the remainder viewed it as neutral.

The lender’s latest Buy to Let Index, which surveyed 500 landlords and 2,000 tenants, also reveals that 35% of tenants have been permitted to personalise their homes with cosmetic changes.

And 34% of tenants have been allowed to keep pets.

Most tenants have a positive experience

Aldermore’s director of mortgages, Jon Cooper, said: “Being a good landlord isn’t just about collecting rent.

“It’s about creating a safe and well-maintained property, coupled with open communication that creates a professional and respectful relationship with a tenant.”

He added: “Despite some negative reports of the tenant/landlord relationship, our data shows that the majority have positive experiences, with many landlords making a proactive effort to improve the living situation of renters.”

Landlords are available

Accessibility is a key factor, with 63% of renters noting that their landlord is readily available to address concerns.

Additionally, 89% of landlords prioritise diligent maintenance, ensuring their properties remain in excellent condition through routine inspections and timely repairs.

Landlords also exceed expectations by offering unsolicited assistance.

More than a third (35%) of tenants with positive experiences reported that their landlords provided proactive support, such as addressing non-urgent property needs.

Also, 18% of renters appreciated thoughtful enhancements, like aesthetic upgrades to their homes.