Letting agent use hits two-year high

Landlords are placing more responsibility in the hands of letting agents as rented property rules become increasingly complex.

Research for the National Residential Landlords Association (NRLA) found that agents are involved in managing 66% of private rented homes in England and Wales.

The figure is the highest recorded for at least two years.

Now the NRLA is calling on the government to bring in tighter regulation of agents to help landlords and tenants.

Agent standards questioned

The NRLA’s chief executive, Ben Beadle, said: “Landlords are ultimately responsible for ensuring the properties they rent meet all required standards.

“However, with two thirds of rental properties now entrusted to some degree to the care of an agent, it is vital that they and their tenants can have confidence in the services that these letting agents provide.”

He added: “As the rental market becomes more complex, reliance on letting agents is only likely to grow further.

“Reforms to the agency sector should therefore go hand in hand with the wider changes to the rental market.”

Repairs satisfaction gap

NRAL research shows that 59% of tenants whose homes are fully managed by an agent are satisfied with the repairs service they receive.

That compares with 73% where the property is fully managed by the landlord.

The NRLA warned that landlords seeking help with the Renters’ Rights Act and further regulation could be exposed to poorly informed or unqualified agency staff.

It wants the government to introduce minimum education and training standards for people working in the sector.

Calls for action

Mr Beadle said: “Whilst most agents provide a good service, too many do not.

“Minimum training standards would help ensure those working in the sector understand their responsibilities and can provide a consistently professional service.”

He added: “Pledging yet another consultation next year is simply not good enough.

“Tenants, landlords and reputable letting agents deserve action now.”