Independent check out – not happy with the service?
Hi, I had an independent check out and paid in advance £120 + VAT over six weeks ago through my agent.
Firstly the report was not completed in the time advised and when I finally received the report, images were missing and details I had expected to be recorded were omitted eg, agent advised the clerk the tenant had damaged the vertical blinds and an internal door.
Nothing recorded or images. I have contacted the clerk direct and still waiting a response.
I am hopeful that the deductions will be agreed between the tenant and myself but feel I need the report to be accurate in case we go to the deposit dispute scheme.
The fee is not a small amount and I do not feel it is reasonable to pay this fee in advance, in case, like my situation, you are not satisfied with the service. I will be feeding this back to the agent.
Has anyone not been satisfied with their checkout report and how was this resolved please?
Many thanks,
Alison
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Member Since April 2024 - Comments: 284
3:56 PM, 8th May 2025, About 11 months ago
Reply to the comment left by DPT at 08/05/2025 – 10:18
Yes DPT.
Clerk has amended the report. No images however and I still have 1 piece of evidence to be recorded, 3rd time lucky with the final version of the report to follow, fingers crossed!!!
I may not need this information but who knows if the tenant will agree or not and raise a dispute. I have been very reasonable with the deductions and like PH says the main thing is I have rid myself of a bad tenant. Thank you.