Government admits it has not assessed tenants’ use of AI in housing disputes

The government has admitted it has not carried out any assessment of the growing use of artificial intelligence (AI) by tenants to help them challenge landlords and letting agents.

In a written parliamentary answer, Housing Minister Baroness Taylor of Stevenage said ministers had not examined the role AI is playing in housing disputes.

The news comes as tenants could be awarded compensation of £25,000 under the PRS Ombudsman Scheme.

No formal assessment

In a written parliamentary question, Lord Taylor of Warwick asked: “What assessment the government have made of the use of artificial intelligence by tenants to assist in disputes with landlords and letting agents”.

In response, Baroness Taylor of Stevenage said: “The government has not undertaken a formal assessment of the use of artificial intelligence (AI) by tenants to assist in disputes with landlords and letting agents.

“Government-approved property agent redress schemes operate independently and are responsible for their own complaint-handling processes, including how they accommodate material prepared using AI. The department will continue to monitor developments in this area through its oversight of the schemes and other sources of data.”

As previously reported by Property118, a reader’s question submitted highlighted how an AI law firm won a case in an English court, in what is believed to be the first time a trial has been won using an AI lawyer.