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British flats with for sale signs, highlighting falling property values and losses for flat sellers.

A quarter of flats sell at a loss

Author: Property118.com Landlord News Team

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British Gas HomeCare appointments repeatedly cancelled while a heating engineer works on a hot water system

Can I hire a plumber if British Gas keeps delaying repairs?

Author: Readers Question

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Joint tenancy and room-by-room signs illustrating student landlords’ choice of letting models

Joint tenancy or room-by-room? Student landlords need to look again

Author: Peter Littlewood

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Scottish eviction rules increase wrongful termination compensation to up to 36 months’ rent

Scottish landlords warned over new rules and fines of up to 36 months’ rent

Author: Property118.com Landlord News Team

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Modern apartment building squeezed by a regulation clamp, symbolising tighter rules for leasehold property managers.

Leasehold property managers face calls for tighter regulation

Author: Property118.com Landlord News Team

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£65 landlord registration fee graphic highlighting the new PRS Database and rent increase disputes

Landlords face £65 annual PRS Database fee as HMRC takes on rent increase disputes

Author: Property118.com Landlord News Team

103 comments so far

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Rent deduction question illustrated with £50 notes beside completed kitchen and bathroom leak repairs

My tenant deducted rent amount without my permission?

Author: Readers Question

10 comments so far

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Renters’ Rights Act gavel breaking barriers to rental discrimination based on tenant circumstances

Government claims Renters’ Rights Act cracks down on rental discrimination

Author: Property118.com Landlord News Team

32 comments so far

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Smartphone verifying a tenant’s identity for a digital Right to Rent check alongside UK documents

Right to Rent changes for England's landlords from October

Author: Property118.com Landlord News Team

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Two letting agents have been expelled from an independent redress scheme after failing to pay landlords compensation awards of £100 and £300. One landlord had ended up arranging a tenancy directly with the tenants after problems with the agent. The Property Ombudsman excluded the firms alongside a surveying business that had failed to pay an £800 award to a customer. The Ombudsman's Finance, Performance and Compliance Committee reviewed the cases and agreed that the three businesses should be expelled. Ombudsman awards not optional Chief Ombudsman Lesley Horton said: "An Ombudsman award is not optional. "When a complaint is upheld and compensation is directed, registered businesses are expected to comply with that decision." She added: "Expulsion is always a last resort. "We work with businesses throughout the compliance process to help them meet their obligations and ensure consumers receive the awards they are due." Landlord arranged tenancy directly Musgrove & Co, based in North Walsham, Norfolk, faced a landlord's complaint about its refusal to transfer a holding deposit and errors in a tenancy agreement for which no suitable replacement was provided. The firm also failed to respond to the formal complaint. The landlord subsequently contacted the tenants and arranged the tenancy, enabling them to move in and the owner to receive rent. Musgrove & Co did not provide evidence requested during the investigation, and the Ombudsman upheld the complaint and directed a £300 compensation award. Deposits and rent delayed Coles Property Management, registered as C.P.M (NW) Limited and based in Blackpool, was ordered to pay £100 following a landlord's complaint about the management of two properties. After its management agreement ended, the firm delayed transferring tenants' deposits and forwarding rent mistakenly paid to it instead of the new agent, while communication failings also contributed to the landlord's inconvenience. Meanwhile, Tothill Residential Surveying Ltd, trading as Tothill Residential Surveying in Mundon, Essex, was directed to pay £800 after a customer paid £500 for a survey report that was not provided and the business failed to deal adequately with their concerns. Ombudsman decisions are binding on registered businesses, with failures to comply eligible for referral through the scheme’s compliance process and, where appropriate, to the independent committee for consideration of expulsion.

Agents expelled by Ombudsman over unpaid landlord compensation

Author: Property118.com Landlord News Team

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Knight in crusader armour holding a sword, symbolising landlords battling rising PRS pressures and regulation.

Labour wants the keys to YOUR landlord properties

Author: Landlord Crusader

15 comments so far

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Green Party flag behind a sign symbolising opposition to landlords and private renting

Head of landlord association slams Green Party over 'nonsense' landlord policy

Author: Property118.com Landlord News Team

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Person experiencing homelessness sits outside an empty home, highlighting calls to bring vacant properties back into use.

Labour peer demands action on empty homes as homelessness soars

Author: Property118.com Landlord News Team

19 comments so far

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Bolt cutters breaking “3 Year Rent Cap” text to illustrate Green Party proposals to limit private rent rises

Greens call for 'emergency brake' three-year rent cap

Author: Property118.com Landlord News Team

10 comments so far

Landlord Phil left the latest comment