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A few weeks ago Bill Irvine wrote to Director General Neil Couling requesting answers on Universal Credit APA Scheme. See Article >>
Many landlords are experiencing issues with Universal Credit. The communication is poor, landlords are putting in APAs, but unable to communicate with DWP to find out the process of the APA. As a result many landlords have tenants with high rent arrears – the system needs changing as landlords seem to be punished for providing… Read more
After weeks of waiting for a response Neil Couling has finally responded to Bills comments.
In Neil’s response it appears that he fails to address many of the points raised by Bill and acknowledge the issues raised. Interestingly, the House of Commons library produced a report this week, “Housing Costs in Universal Credit” – http://researchbriefings.parliament.uk/ResearchBriefing/Summary/SN06547#fullreport referring the rent arrears increasing under Universal Credit.
The topic on communication was addressed briefly and advised that landlords should visit the DWP Frequently asked questions under Universal Credit.
In my opinion there still needs to be more done to on the whole process on APA and current reports and findings should be taken into account.
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