Tenant won't provide bank details for us to refund deposit!

Tenant won’t provide bank details for us to refund deposit!

deposit protection
9:15 AM, 21st May 2024, 2 years ago 4

Hi, we have a problem that we are hoping others can advise on please. We are using an eviction specialist to gain possession of our property (tenant has an AST dated 1999).

The S21 was served and now we are going for a possession order. When we purchased the property (owned by a corporation) we were given the money for the deposit as they couldn’t find any record of it. Our letting agent lodged the deposit to protect it.

Although the deposit is slightly over the cap, we were advised it didn’t matter as the tenancy was started pre 2019. Now we have been advised that as the deposit wasn’t lodged before we took over, that the cap DOES matter.

We have tried to refund the deposit so that a new Section 21 can be served, but the tenant won’t respond to requests for bank details. Are we allowed to refund independently, or do we have to do it through the deposit scheme?

We have also served an S8 as the tenant was in 2 months arrears. Would the original S21 be thrown out due to the deposit?

Any suggestions will be gratefully received.

Thanks,

Caroline


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