It wasn’t damp after all

by Martyn Surridge

10:21 AM, 13th May 2015
About 4 years ago

It wasn’t damp after all

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It wasn’t damp after all

A few weeks ago we were contacted by a landlord who wanted to know whether we could help him make an insurance claim for damp. He described the problem to us and what he had been doing for the last few years to attempt to cure the problem but something just didn’t add up. It wasn't damp after all

We agreed to send one of our assessors to meet him at the property, he also agreed that condensation and the usual suspects for damp were highly unlikely. We suspected a slow leak elsewhere within the building.

We obtained power of attorney from the landlord to investigate the problem further. There was no charge to him.

We contacted the freehold management company and they obviously denied liability. However, we managed to persuade them to provide us with a copy of their insurance policy.

As we suspected, as it is often the case, the insurance provided for up to £5,000 to be spent investigating leaks. We contacted the insurers and obtained permission to complete further investigations. We then contacted all of the neighbouring flat owners.

Our suspicions were eventually confirmed. There was a small leak in a pipe two floors up and one flat across. None of the neighbouring flats were affected due to the way the water was flowing.

The outcome was that the insurers paid us for both our investigative and remedial works, the landlord paid nothing!

Many people consider appointing a loss assessor when a property burns down or is flooded but we can also help (at no cost) with smaller claims too.

If you, or anybody you know, have a current problem please get in touch. It will cost you nothing so you have nothing to lose and the potential to gain.

All the best

Martyn

Contact National Home Repairs



Comments

Lorraine Steele

11:44 AM, 14th May 2015
About 4 years ago

what a great outcome

james pearce

12:22 PM, 14th May 2015
About 4 years ago

As shown its not always the obvious.
We are in the process of selling a property that appeared a bit damp. We even gave the tenants a dehumidifier!!
The purchasers were concerned and got a damp specialist round who to our amazement confirmed everything was fine!! but maybe the tenants should open a window occasionally.............


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