Tag: Tenant Complaints

Tenant complaints against letting agents rocket

Author: Property118.com Landlord News Team

19th June 2026, 2 months ago | 0

Tenant complaints against letting agents jumped by almost half last year, from 2024’s figure of 2,863 to last year’s 4,220,...

Landlords must stay signed up to Ombudsman as scheme set to become mandatory

Author: Property118.com Landlord News Team

5th December 2025, 9 months ago | 23

The government has confirmed landlords will need to stay signed up to the Private Rented Sector Ombudsman, even after they’ve...

Ombudsman exposes failings at Welsh housing association after years of disrepair

Author: Property118.com Landlord News Team

13th November 2025, 10 months ago | 0

The Public Services Ombudsman for Wales has uncovered serious and long-running failings at a housing association after two tenants endured...

Council urges public to report unlicensed HMOs in crackdown on landlords

Author: Property118.com Landlord News Team

22nd August 2025, 1 year ago | 9

A council wants tenants and members of the public to report unlicensed Houses in Multiple Occupation (HMOs) as part of...

Housing association criticised for failing to tackle damp and mould and pest infestations

Author: Property118.com Landlord News Team

17th April 2025, 1 year ago | 4

One of Britain’s largest housing associations has come under fire for failing to tackle damp and mould, as more than...

Council households stuck in damp and mould backlog as one landlord calls out double standard

Author: Property118.com Landlord News Team

15th November 2024, 2 years ago | 1

Despite Nottingham City Council spending £1.2 million to address damp and mould issues in its properties, council tenants are still...

Renters pay higher prices for furnished apartments yet most dislike the furniture

Author: Property118.com Landlord News Team

23rd August 2024, 2 years ago | 0

Renters are paying 20% more per month on average for a furnished apartment compared to an unfurnished one, according to...

Housing Ombudsman prepares for a surge in social housing tenant complaints

Author: Property118.com Landlord News Team

13th March 2024, 2 years ago | 0

The Housing Ombudsman has launched a consultation on its business plan following a record year of complaints. Compared to the...

England’s biggest social housing providers ignore official complaint warnings

Author: Property118.com Landlord News Team

19th September 2023, 3 years ago | 4

Several of the largest social housing providers in England are persistently ignoring official warnings from the housing ombudsman over how...