complaint handling Archives

Two people showing opposite satisfaction levels, representing mixed tenant feedback on social housing.

Social housing survey shows tenants are both satisfied and frustrated

Author: Property118.com Landlord News Team

12th November 2025, 5 months ago | 0

Nearly half a million social housing tenants have shared their views on the quality of their homes in England. The...

A keyboard with a key saying Lessons Learned and Housing Ombudsman

Social landlord improves rent arrears and complaint handling after major failings

Author: Property118.com Landlord News Team

11th April 2025, 1 year ago | 0

A leading social landlord says it has carried out a significant overhaul of its operations after it wrongly informed a...

Andy Hulme of Hyde Housing Association responding to Housing Ombudsman report

Housing association slammed by the Housing Ombudsman

Author: Property118.com Landlord News Team

6th December 2024, 1 year ago | 2

The Housing Ombudsman has published a scathing report criticising Hyde Housing Association for repeated failings in repairs, complaint handling and...

Ombudsman urges social landlords to prioritise complaint handling

Author: Property118.com Landlord News Team

20th November 2024, 1 year ago | 0

The Housing Ombudsman has released its latest complaint handling report, highlighting the need for social housing landlords to prioritise a...

Social and council landlords urged to improve complaint handling

Author: Property118.com Landlord News Team

22nd July 2024, 2 years ago | 0

The Housing Ombudsman has revealed a worrying rise in the number of social and council landlords failing to follow proper...

Lambeth Council fails tenants with its complaint handling, says Ombudsman

Author: Property118.com Landlord News Team

12th January 2024, 2 years ago | 0

Lambeth Council has been criticised by the Housing Ombudsman for its inconsistent and inadequate complaint handling from its tenants, despite...

Tag: complaint handling

Social housing survey shows tenants are both satisfied and frustrated

Social landlord improves rent arrears and complaint handling after major failings

Housing association slammed by the Housing Ombudsman

Ombudsman urges social landlords to prioritise complaint handling

Social and council landlords urged to improve complaint handling

Lambeth Council fails tenants with its complaint handling, says Ombudsman