Housing Ombudsman orders social housing landlords to improve complaint handling
21st November 2023
The Housing Ombudsman has revealed that it issued 52 orders to social housing landlords for failing to handle complaints properly in the last quarter. This is the highest number since the Ombudsman started publishing its reports in 2021. The orders, known as Complaint Handling Failure Orders (CHFOs), are given to social housing landlords who do […]