Chris Novice Shark Bait

Registered with Property118.com
Wednesday 20th November 2013


Latest Comments

Total Number of Property118 Comments: 174

Chris Novice Shark Bait

16:02 PM, 13th May 2022, About 2 weeks ago

POLL - What is the ROOT CAUSE of increasing homelessness, lack of supply of quality rental properties and rising rents in the UK?

Limited primary care access during the pandemic will have resulted in undertreatment of mental health care issue including any sort of addictions, be they alcohol, drugs or gambling related to name a few.
The problem is multifactorial, but offered only one choice I opted for section 24. This survey needs a major re-think if it is to be of best value, but because of the complexity of issues I can see some merit in keeping things simple, and would be interested in the results.... Read More

Chris Novice Shark Bait

13:51 PM, 18th January 2022, About 4 months ago

Landlords not included in cladding remuneration?

Outright discrimination against landlords. Where have we heard that before? We lost the judicial revue on section 24 and are sitting ducks. I have a property that is so affected, and this may be the final strawer.... Read More

Chris Novice Shark Bait

12:10 PM, 10th January 2022, About 5 months ago

Deposit recovery after vexatious bullying claim and no address?

I am still watching this debate, but stood back for a while so Tom could come back to what was initially his problem and I hope this community will assist him first and foremost. I have to agree with Windsor woman, that as far as the DPS are concerned their staff appear to be inexperienced. They could quote their T&Cs but do not. We are left to run around like headless chickens over a dispute of what on the face of it was a simple administrative task, unachievable by their policy of working, which fell short of common sense.
So is their a consensus amongst us as to whether deposit services are performing in both tenant's and landlords best interests in General, or are they
drawn into a mind-field of discontent with which they struggle to cope? All that is required is application of common sense which appears lacking when circumstances venture out of the bounds of what is commonplace. Is Tom with the DPS or not? If I have missed this then, apologies, but this thread is asking for direction to a less arduous route than using the DPS for whom seething landlord appears to be a fan. Of course they provide value for money because they charge nothing! However it is the service we pay for or suffer from with our own wasted time and unnecessary obstacles littered in our way.... Read More

Chris Novice Shark Bait

12:07 PM, 8th January 2022, About 5 months ago

Deposit recovery after vexatious bullying claim and no address?

Reply to the comment left by Seething Landlord at 08/01/2022 - 10:55
Nice try, but no. It is possible that my tenant lacked understanding which I tried to explain. This resulted in us becoming irritated with each other after 10 years. He has lived at the same property for 14yrs, I bought the place with him as a sitting tenant. He has changed his e-mail address several times and his mobile number also. I was not allowed to update his new contact details, he had to do it. He spoke to them and e-mailed them. They would not accept his e-mail because it was from a new address etc. I wanted to register a new AST which I did. It required a small top up to the deposit held. As all will know we have to submit the new deposit within 30 days. I tried on line to have the original deposit transferred to the new AST and the tenant would pay me the top up which I would then deposit with them. This was not possible on line so I rang them. It is not possible in any event. OK tedious so I requested the old deposit to be returned to me. My tenant agreed with me and notified the DPS directly by a phone call and an e-mail (from his new e- mail address. This was not accepted. They asked for a copy of the new AST and for reasons not yet explained in correspondence this was not accepted either. In the mean time the DPS were chasing me for funds for the new deposit etc. They never joined up the dots even after repeated e-mails from me which they do accept. Upshot was I cancelled the new deposit registration electing to run without one.
My tenant has £3,100 arrears because of covid and no fault of his own but I have supported him and his family through this with a possible repayment plan in place, but not guaranteed.
Eventually the complaints officer spoke to my tenant and paid the old deposit to him, and not me. It gets even more weird if I add the extra details.
What I do not understand is whether or not the DPS aree regulated in any capacity when they get things so wrong. My tenant has lived at the same address for 14 years and his landline number has never changed. The DPS could not be bothered to write to him or ring him on his landline. They have ignored this part of my complaint. What they did do is recruit my services to advise my tenant what he must do, but that was causing issues between us which we both wanted to avoid etc.... Read More

Chris Novice Shark Bait

12:42 PM, 7th January 2022, About 5 months ago

Deposit recovery after vexatious bullying claim and no address?

Reply to the comment left by James T at 06/01/2022 - 23:09Hi James, I am open to correction. Every e-mail I receive from the DPS no reply service states at the bottom. Computershare Investor Services PLC is authorised and registered by the FCA. but only if you print out the e-mail, otherwise their is a twitter link which I assume says the same, though I have never felt the need to use such a link. I am not on twitter.
Having pressed them yesterday during an uninvited telephone call which they made to me it was sated that:
The Deposit Protection Service (The DPS), which is a trading name of Computershare Investor Services PLC (CIS PLC), was appointed to provide its services by the Department for Levelling Up, Housing and Communities (DLUHC).
"The DPS doesn’t undertake any activities that are regulated by the Financial Conduct Authority (FCA). However, because CIS PLC is an FCA authorised and regulated firm, we treat all our customers equally and fairly irrespective of whether they use our regulated or non-regulated services. Therefore, we apply the same standards to our complaint procedures as we do for our regulated services". So we each have to draw our conclusions. The point is, that being unsatisfied with the "Complaint Officer's" response their appears to be no other authority to whom we can escalate our complaint, which strikes me as plain wrong.
I take issue with that officious title.
All I know is that I have wasted time an energy to try and get them see reason but they appear robotic and clearly appear to be following computer generated responses which only answer 40% of my complaint, end off. I do not know what to make of this but it is infuriating. Am I missing something?... Read More