Mark Saunders

Registered with Property118.com
Wednesday 6th November 2013


Latest Comments

Total Number of Property118 Comments: 9

Mark Saunders

8:39 AM, 28th April 2015
About 6 years ago

Late, unexpected and excessive service charges

Thanks for all your comments and advice on this.

I'm 100% sure none of the leaseholders were sent a section 20 at any point, does that mean we have a case? or is it possible there be some loophole that means in some circumstance that they did not need to?

I guess i'm worried that they must be used to this all the time and know exactly how to throw it back at us.

Many Thanks,

Mark.... Read More

Mark Saunders

14:56 PM, 21st April 2015
About 6 years ago

Late, unexpected and excessive service charges

From looking at the budgets, it does not look like they take a reserve each year. So i understand that's why these blips happen. But its just this very large blip some time after the event that getting to me.

Called them up this morning @ 9. Person responsible not available, still waiting for them to call back. I once waited a month for a response via email, even with chase up emails.

M... Read More

Mark Saunders

12:14 PM, 21st April 2015
About 6 years ago

Late, unexpected and excessive service charges

Hi Sue,

I understand, and I do need to go back through my files as I'm pretty sure they sent a budget for the year 2014.

Basically there are 12 flats each with a parking space, there are also 3 business units but this latest invoice is just for the residential units. The building is less than 10 years old. TBH I cant recall any major work being done outside other than the occasional tidy up,

Interestingly I have just found a letter from them dated 4th of Dec 2014 with the budget for 2015 and it says that there will be no increase in the 2015 budget compared to 2014 and sets it at a figure that I paid during 2014 (£1,024.02). But as I have mentioned this 2014 figure has now (in a letter dated this month) jumped up to £1,950.40.

They are totally cluless...quite frightening tbh.

Kind Regards,

Mark.... Read More

Mark Saunders

11:46 AM, 21st April 2015
About 6 years ago

Late, unexpected and excessive service charges

Hi Sue,

The non detailed breakdown they have sent is as follows:

£6,517.00 on management.
£933.50 on electricity.
£5,065.00 on soft services (Cleaning - making up about 75%)
£9,284.84 on hard surfaces
£894 on insurances.

Ironically hardly any cleaning took place during 2014, every time I complained I was told they couldn't find anyone in the area reliable enough to do it.

I continually complained about the light sensors not working and so the lighting has been on 24x7..hence big communal electricity bill.

I know that its a lot of work for anyone to take on the management of a block, but then this multinational based 150 miles away also shouldn't take it on if they cant manage it properly too.

My main contact was off for months with sickness due to stress.

But regardless of all those issues above....it does not matter...I have to pay for a management company that actually provides an awful service and spends my money recklessly.

Cheers

Mark.... Read More

Mark Saunders

8:57 AM, 21st April 2015
About 6 years ago

Late, unexpected and excessive service charges

Thanks Chris, I will ask for all the info you mentioned, of course now I need to put my time into this.

I cant think of any other situation in day to day life where people can spend someone else's money with no regard.

Its like a plumber coming round, giving you an estimate for some works, you pay the guy a grand and he comes back a year later asking for an additional £900. Know-one would except that.

Wouldn't be so bad, if the place looks tidy but its complete mess. I have complained about the main door not shutting properly on about 5 occasions. It then occurred to me that it was costing me a fortune because a company would come out, do a bodge fix, charge it to the service account. It would not shut again and they come out again, bodge fix, charge it the account again.

The management company have no incentive to ensure the money is being spent correctly, in fact it works out the complete opposite because to do that requires there time to check.

I'm sure I have been told that they have to give you notice of major works in advance before commencing? Surely a doubling of fees is a indication of this?

Cheers,

Mark.... Read More