ARLA welcome strengthening consumer redress

Mark Hayward, Chief Executive, NAEA Propertymark and David Cox, Chief Executive, ARLA Propertymark, comments on the Government’s response to Strengthening Consumer Redress in the Housing Market consultation: “In Propertymark’s response to the consultation last year, we called for greater clarity in the system and streamlining through the creation of a single portal along with a unifying code of practice for all housing providers.

“We are very pleased that the Government has listened and accepted our recommendation to establish a single ‘front door’. We agree with the Government in its response that it will “provide simple access for consumers to redress, via a single user interface regardless of tenure, while retaining the specialist expertise of the different schemes”.

“Propertymark welcomes this approach and is pleased to see the Government taking a holistic approach to redress right across the property industry; creating the beginnings of a more integrated housing strategy rather than the piecemeal, sectoral and issue-specific approach that we have all had to deal with for too long.”