Set up to Help Landlords secure solutions to HB and UC issues

Set up to Help Landlords secure solutions to HB and UC issues

8:39 AM, 5th May 2017, About 7 years ago

Text Size

Caridon Landlord Solutions was set up with one purpose in mind; helping landlords secure solutions to any Housing Benefit (LHA) issues which might arise with local councils or DWP in relation to Universal Credit.

For the past four years we’ve been developing and refining our strategy and gaining more and more successes in the process. In the following weeks and months ahead, we plan to highlight some examples as we’re sure the selected case studies will strike a cord with landlords involved with benefit reliant clients.

The first of these cases relates to the often too familiar issues of direct payments to landlords. What should be a straightforward process can become tortuously complex when LHA staff fail to adhere to regulations, DWP guidance and Upper-tier Tribunal judgements, binding on council’s and tribunals alike. Landlords have rights and we guarantee to make sure they’re exercised.

Case Example:

Our PRS client approached us as their tenant was paid the Housing Benefit 3 times despite a request for direct payment to the landlord being submitted to the Local Authority, due to the tenant’s vulnerabilities and high risk of the tenant misusing the payment.

The tenant failed to forward the payments to the Landlord and fell into arrears.

The landlord contacted the Local Authority Housing benefit Department to check the progress of the claim, He was advised that the claim was being assessed and advised to call back within 10 working days.

When the landlord called back he was advised that 3 payments were sent to the tenant and would continue to be sent to the tenant as they are unable to suspend the payments.

He contacted us for assistance as he did not know what to do next, we immediately contacted the HB department to request for the claim to be urgently suspended.

After months of liaising and making a series of complaints to the Housing Benefit Department we managed not only to get the payments redirected to the landlord in the first month, but also secured Landlord compensation for the missing 3 payments.

He was awarded £1065.34 in compensation and now has the guarantee of future payments being made direct removing the risk of rental loss.


If you’ve encountered similar losses and would like us to pursue a similar course of action- get in touch, now!

Our highly experienced staff who deal with many common issues such as Overpayments, Universal Credit and issues with Rent Arrears, making being a landlord a stress free process.

Contact us today to see how we can assist you, are prices are very competitive and we have a high success rate. We offer One-off Consultancy to Full Advocacy.


Please also see our glowing review from a Property118 reader >>

Who is banging their head against a wall with Universal Credit?

Who is banging their head against a wall with Universal Credit?

Are any of you landlords struggling with Universal Credit? I have just used someone who could be our answer to not being paid at all. Yes me too, I’ve just used Sherrelle & Caridon, & my complicated case has been solved. Mental health issues tenant claimed Universal Credit (UC), as long as he was getting… Read more

Contact Sherrelle for offline Universal Credit advice

Sherrelle is an independent consultant and is recommended by Property118 for landlords who require professional advice and assistance in regards to dealing with Universal credit related matters

Share This Article

Leave Comments

In order to post comments you will need to Sign In or Sign Up for a FREE Membership


Don't have an account? Sign Up

Landlord Tax Planning Book Now