Craig Wallace

Registered with Property118.com
Thursday 4th July 2013


Latest Comments

Total Number of Property118 Comments: 2

Craig Wallace

16:01 PM, 29th August 2013
About 7 years ago

Landlord seeking advice over poor letting agent

Reply to the comment left by "raj dhillon" at "29/08/2013 - 12:48":

Hi Raj, thanks for your message. I eventually got out of my contract without an exit fee after the agent accidentally forwarded me an internal email in which theyrepeatedly insulted me and stated they were charging me a high rate ofcommission so that they could make a good commission from me. They tried to recall the email 3 times before asking me to disregard it, needless to say I went straight to their MD with it and got out of my contract a few days later... Read More

Craig Wallace

22:06 PM, 4th July 2013
About 7 years ago

Landlord seeking advice over poor letting agent

Hi John

Thanks for your reply, that's the exact same question I'm asking myself and why I'm trying to get away. So far when i've asked them to justify the high fees their response has pretty much been limited to "that's what you signed" which unfortunately is true. I'm new to all this and a landlord through necessity, not choice, I've been trying to sell the property but with no luck so I'd just like to cover the mortgage, not interested in making a profit on it. They are a member of ARLA and The Property Ombudsman although they seem to be taking great delight in informing me that I cannot escalate my complaint to TPO until I receive their final comment letter. They are a large national company and as such I wrongly assumed this would mean they offer a better service. I'm currently trying to ascertain whether all the issues are significant enough to constitute a breach of contract on their part.

Thanks again

Craig... Read More