Ellen

Registered with Property118.com
Tuesday 23rd February 2021

Bio
Overseas landlord of two small flats in London. Uses agent to let and manage.


Latest Comments

Total Number of Property118 Comments: 8

Ellen

9:46 AM, 12th March 2021, About 10 months ago

Advice on a DPS deposit claim please?

If submitting photos of the current state of the kitchen, make sure that they have the date and time on them. Our (ex) agent had a dispute with one of our tenants (unknown to us) and the DPS dismissed the agent´s photos because they were not part of the official Check-out report and were not dated. Also, I would deduct any "wear and tear" from the cost of a new kitchen, meaning you cannot repair, replace or redecorate to end up with a property in better condition than reasonably expected at the end of the tenancy. Not sure I have explained this very well, sorry.... Read More

Ellen

18:58 PM, 1st March 2021, About 11 months ago

Termination terms between landlords and agents?

Reply to the comment left by Rob Crawford at 01/03/2021 - 13:14
Oh!!! That was the situation. I could not possibly trust her any longer so I "moved the management" away from her but she hangs on to the thought that the charge for management was 2% and I owe the 8% letting fee. I feel very encouraged by your reply. Many thanks, Rob.... Read More

Ellen

18:56 PM, 1st March 2021, About 11 months ago

Termination terms between landlords and agents?

Reply to the comment left by Smartermind at 01/03/2021 - 11:58
Thank you. My reply to Graham above explains the situation. My interest in hearing from other landlords and agents is to establish what is "common practice" as I really had no idea.... Read More

Ellen

18:53 PM, 1st March 2021, About 11 months ago

Termination terms between landlords and agents?

Reply to the comment left by Graham Bowcock at 01/03/2021 - 11:04
Thank you very much, Graham and others below. I have known the agent for a number of years and have only signed a short Letter of Instruction which does not mention Termination at all and only mentions a 10% fee for letting and managing. We have never, ever discussed "termination" verbally because we never imagined the agent would behave the way she did in the last quarter of 2020. I had to replace her at the end of December (= fired) to protect our investment and moved everything to another agent who actually manages one of the blocks. I stupidly felt I should pay her something. She explained that her "letting only fee of 8%" (not mentioned in any conditions, of course) would apply for the remainder of the two tenancies that she used to manage at 10% (11 months one, and 9 months the other). I reminded her of WHY I had had to replace her and, in the absence of any T&Cs or Agreement stipulating termination fees, I made a final offer of one month´s full management fee for both places for the sake of old times. Her reaction: pay by 2nd March or we´ll go to the small claims court. Your message and others below, give me confidence that I have been "fair" in my offer and that she cannot expect her letting fee. But I´m not sure she will see sense.... Read More

Ellen

16:38 PM, 25th February 2021, About 11 months ago

Firing Agent without T&Cs

Reply to the comment left by Marlena Topple at 25/02/2021 - 16:25
Hi Marlene. I have used this agent for so many years!!! In addition, we have lived abroad since 2003 so I have only recently started looking around at associations, forums, etc. We have not become members of any association where you pay a membership. But I must say that I think I have a better idea now of how to proceed and will keep this thread up to date. Wish me luck and thanks for your support.... Read More