TPO Membership

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Monday 14th July 2014

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TPO Membership

8:22 AM, 14th July 2014, About 7 years ago

New legislation for tenant find?

The Department for Communities and Local Government approved The Property Ombudsman (TPO) to provide a free and independent redress service to landlords and tenants in April, as part of new legislative changes that will require all letting agents and property management agents in England to register with a redress scheme later this year.

Under the new legislation, you would be required to register with a redress scheme and have the appropriate cover in place (more information on this is available via

As the UK's largest property redress scheme, TPO operates an independent dispute resolution service for member agents and consumers. More than 11,000 lettings offices have already voluntarily registered with TPO and follow the scheme’s unique Code of Practice.

TPO is the longest-running property dispute resolution service – specialising solely in property redress. Our 24-years’ experience is a testament to the knowledge we have on all things property-related to review complaints fairly and independently.

TPO is unique as it is the only government approved scheme that does not charge a case fee and we’re proud of the transparent fee structure we’ve maintained to ensure there are:

• No complaint case fees
• No hidden charges
• Flexible membership terms: Agents can follow one or more of TPO’s Codes of Practice for no additional fee

As the only redress scheme offering agents a Code of Practice to raise standards in the industry, TPO agents have a unique point of difference to promote peace of mind among buyers, sellers, landlords and tenants about the service they can expect to receive.

I hope this answers your question and please do feel free to contact our Membership team on 01722 335458 or email


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