Neville Moffatt

Registered with
Thursday 12th June 2014

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Total Number of Property118 Comments: 1

Neville Moffatt

23:35 PM, 12th June 2014, About 7 years ago

Want to change present Letting Agent

Reply to the comment left by "Mark Alexander" at "12/06/2014 - 12:37":

Dear Mark,

Thank you for your comments. You ask the question of who has arranged the work and presented you with a bill. The present Letting Agent emailed me to tell me that the tenant had a problem with the toilet not flushing and water was not draining from the bath. The agent asked if they should send a plumber to the property. I agree but requested that an invoice should be sent to me. They agreed, but the invoice they sent to me was made out to the agent themselves. When I asked the question of why the plumber was not VAT registered. Here's a copy of the Agents email I received: (" The plumber i used was a local contractor who was recommended to me and has done work previously in the development. He is not VAT registered therefore this is why there is no VAT chargeable, £120.00 is the total amount it cost to carry out the repair on the flush to the toilet, the invoice he sent through was paid out via cheque so therefore no account details were required. B2854 is the invoice number we use for our records with our accounts team") Previously they told me that the door lock was faulty and the key just keep on turning but the tenant couldn't get the door to open to get into the apartment! Again that invoice was made out to the agent. This time the cost was 230 plus VAT The present agent does not even visit to the property! Yes, I did contact another agent in the vicinity of property. I have all the details they sent me. In their terms and conditions for full management it is stated that they would visit the property 4 times per year for 10% so that there is good relations with the tenant where as the present agency terms and conditions doesn't any visits even though they are offering full management at a cost of 13.5% of a year's rent which they take from the first two months rent for a whole year and at no refund.

When I got involved with my present agent I was a first time buyer. They sold the property to me, That was how I got myself involved. But lately I began to mistrust them further to that I can never get a direct answer to questions I asked.


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