Onslow Clough

Registered with Property118.com
Monday 25th November 2013


Latest Comments

Total Number of Property118 Comments: 218

Onslow Clough

20:04 PM, 27th March 2019
About 6 months ago

6 weeks backlog at the DPS?

My case with The Deposit Protection Scheme has finally been resolved after a 6 month wait and we have got our deposit back.
We have subsequently made a complaint to DPS but received no satisfactory explanation of the delay.
At this point Rob Crawford the chairman of the Association of Local Landlords (Wessex) very kindly took up our case and met directly with representatives from DPS at their Bristol offices. Something i could not possibly do living in Yorkshire.
He was able to gather a lot more information regarding our case which he was able to pass on to me. Apart from a lot of obfuscation about the dates various forms were received and dealt with the crux of the problem was thus:

"Having looked at the dispute, it appears that initially the landlord may not have been responsive to the tenant’s attempt to reclaim the deposit. This resulted in the tenant using the single claims process (Statutory Declaration). The tenant’s Statutory Declaration was dated 26 October 2018; as such, the period between the claim being commenced and the final decision was 4 months and 7 days."

Although it was nice to see the DPS have acknowledged that the process took over 4 months, the truth is it took more like 6 months from start to finish.
It seems unfair that their stopwatch for the case started on the 26th October when they received our Tenants Statutory Declaration when in actual fact, from our point of view it started in August when we initially logged our dispute with DPS.

However i must add how grateful I am to Rob Crawford for taking the time to look into our case and bring it directly to the attention of DPS, hopefully his actions will persuade DPS to look at their procedures and try to give their customers a far better service... Read More

Onslow Clough

20:00 PM, 27th March 2019
About 6 months ago

6 week DPS backlog now entering its 24th week

My case with The Deposit Protection Scheme has finally been resolved after a 6 month wait and we have got our deposit back.

We have subsequently made a complaint to DPS but received no satisfactory explanation of the delay.
At this point Rob Crawford the chairman of the Association of Local Landlords (Wessex) very kindly took up our case and met directly with representatives from DPS at their Bristol offices. Something i could not possibly do living in Yorkshire.
He was able to gather a lot more information regarding our case which he was able to pass on to me. Apart from a lot of obfuscation about the dates various forms were received and dealt with the crux of the problem was thus:

"Having looked at the dispute, it appears that initially the landlord may not have been responsive to the tenant’s attempt to reclaim the deposit. This resulted in the tenant using the single claims process (Statutory Declaration). The tenant’s Statutory Declaration was dated 26 October 2018; as such, the period between the claim being commenced and the final decision was 4 months and 7 days."

Although it was nice to see the DPS have acknowledged that the process took over 4 months, the truth is it took more like 6 months from start to finish.
It seems unfair that their stopwatch for the case started on the 26th October when they received our Tenants Statutory Declaration when in actual fact, from our point of view it started in August when we initially logged our dispute with DPS.

However i must add how grateful I am to Rob Crawford for taking the time to look into our case and bring it directly to the attention of DPS, hopefully his actions will persuade DPS to look at their procedures and try to give their customers a far better service... Read More

Onslow Clough

16:00 PM, 23rd February 2019
About 7 months ago

6 week DPS backlog now entering its 24th week

Reply to the comment left by Rob Crawford at 22/02/2019 - 15:36
Thanks for that Rob I will contact you via your website.... Read More

Onslow Clough

9:29 AM, 29th January 2019
About 8 months ago

6 weeks backlog at the DPS?

Thanks Neil, however the DPS have been repeating the same mantra to me every time I call them as well. Increased volume, They'll be catching up soon, my case is definitely going to be looked at shortly, review period of 28 days , deposit released in 2 days and in my account 3 to 5 days later etc.
They have been saying this to me since August 2018, the latest update is that they can't give me a specific date but they hope it will be resolved by the end of March. That will mean it's been a full 7 months since the dispute went in.... Read More

Onslow Clough

15:37 PM, 31st January 2017
About 3 years ago

Repercussions of flipping from BTL to Residential mortgage

Reply to the comment left by "Neil Patterson" at "30/01/2017 - 08:02":

Would the Furness family btl product that you have posted be applicable in my issue?... Read More