Windsor Woman

Registered with
Wednesday 30th May 2018

Latest Comments

Total Number of Property118 Comments: 13

Windsor Woman

18:16 PM, 8th January 2022, About 2 weeks ago

Deposit recovery after vexatious bullying claim and no address?

Like some of the other posters, I am with DPS but I'm not a fan. I have no experience of other deposit providers, so If anyone can recommend the alternatives, I’d love to hear.

Having sought guidance from DPS on various occasions, I find it is inconsistent and differs according to the call handler you speak to and their respective levels of experience. I don’t think they are well trained, and much of the time they say you need to get advice from a solicitor. If tenants are similarly receiving poor advice, that leads to an unhelpful situation for everyone.

I currently have a problem with a DPS deposit where the proposed charges are fully justified with evidence, but the tenants object to some of them, despite having previously agreed them in writing. However they are now backtracking, haven’t bothered to provide any evidence (which I know they don’t have), but have still escalated to a dispute and are threatening me with court action!

Interestingly, my inventory clerk mentioned that increasingly they see tenants just playing the deposit system for as long as they can, just to wear down the landlord so they give up and settle, as its all too much hassle to pursue.... Read More

Windsor Woman

16:46 PM, 4th May 2021, About 9 months ago

Mortgage Express - Should I take the call?

@Neil Patterson: Hi Neil, please see posts above between Chris Novice Shark Bait and me.

Is there any way 118 can put us in touch with one another to discuss our common issues? Thanks... Read More

Windsor Woman

21:50 PM, 30th April 2021, About 9 months ago

Mortgage Express - Should I take the call?

Reply to the comment left by Chris Novice Shark Bait at 30/04/2021 - 12:35
@Chris Novice Shark Bait: I have a similar situation with Mortgage Express: FOS complaint, rejection of first investigator’s report too. I think we should compare notes, as it seems too coincidental - would love to have a chat. I am happy for you to be provided with my details to get in touch if that’s ok with Property118?... Read More

Windsor Woman

15:20 PM, 26th October 2020, About A year ago

Mortgage Express (Rosinca Mortgages) will not allow transfer of equity?

I suggest you check out Financial Ombudsman (FOS) Trust Pilot and other reviews. They are abysmal.

After I was badly treated by Mortgage Express, who admitted lots of errors, I went to FOS. They too have behaved appallingly and at this point, I have not received justice, just a double whammy of incompetent organisations, who have sucked up my time and energy and given me a whole load of stress. If I had my time again or known about FOS' track record, I would not have bothered - just put it down to experience. They are not fit for purpose.... Read More

Windsor Woman

10:11 AM, 2nd October 2020, About A year ago

Allow Landlords to evict tenants where there are 14 days rent arrears

I have signed as doing something is better than doing nothing, but I am inclined to agree with Whiteskifreak above.
The petition narrative is not going to endear LLs to most of the public, especially in the CV19 world with so many job losses. 14 days is too short a period.... Read More