14:03 PM, 13th November 2017, About 4 years ago
Two months ago I published a case study: Live Universal Credit horror case study
In short we were approached by a PRS Landlord, he had granted a Tenancy in March, the tenant was on Universal Credit.
After weeks of both the tenant and landlord communicating with Universal Credit and being misinformed that the Housing Costs were being verified, it was later identified that the Housing Costs were in fact verified, but to the claimants previous address, due to DWP’s error the claimant was now in a substantial amount of rent arrears and being evicted through the Courts.
The landlord not knowing what to do contacted us, and we immediately contacted Universal Credit and made a formal complaint. Two weeks later we received a response from DWP where they had acknowledged that they had made an error, however they were unable to make a payment direct to the landlord as there was no APA ever requested and as the tenant no longer resided in the property.
We proved that not only one APA was requested by the landlord but the tenant also put notes in her journal requesting for payments to be sent to the landlord, all of which were ignored by DWP.
Two days after submitting the requested information we received confirmation from DWP that they were making an immediate payment of £2,173.86 direct to the correct landlord.
We notified the landlord who was extremely happy with the outcome.
If you have a case like this please feel free to contact us where a member of our experienced team will be happy to assist.
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