High Court rules DWP's Universal Credit deduction scheme unlawful

High Court rules DWP’s Universal Credit deduction scheme unlawful

Universal Credit landlord payment deductions under review with stop symbol
12:07 AM, 28th January 2025, 1 year ago 38

The High Court has declared the Department for Work and Pensions’ (DWP) method of deducting rent payments from Universal Credit recipients unlawful.

In the case of Roberts v The Secretary of State for Work and Pensions, the court ruled that the DWP’s failure to consult individuals before authorising deductions from their benefits is unfair.

Following a landlord application, the DWP decided to make deductions from Mr Roberts’ Universal Credit in March 2024, for ongoing rent payments and towards rent arrears.

However, Mr Roberts challenged the DWP’s decision to deduct rent payments and arrears from his UC.

While the DWP later acknowledged the deductions were made in error and refunded Mr Roberts, he proceeded with his legal challenge, arguing against the policy that allowed these deductions.

Unfair to make deductions

Mr Roberts’ solicitor, Emma Varley from Bindmans, said: “This is an important judgment which confirms what Mr Roberts felt sure of from the outset: that it was unfair of the DWP to make deductions from his benefit without first asking him what he thought about them.

“This judgment should lead to fairer, and better, decision-making by the DWP, which should positively impact the many thousands of people that receive Universal Credit benefit that are at risk of experiencing these types of deductions.”

DWP’s deduction process

Following a judicial review, Judge Fordham concluded that the DWP’s deduction process is inherently unfair.

The court highlighted several factors contributing to the unfairness of the DWP’s scheme, including the lack of claimant input on crucial matters like rent disputes, payment history and potential eviction risks.

It also said: “The statutory scheme, the framework of policy guidance and the SSWP’s own practices all reflect a clear recognition that the decisions to make and implement a Diversionary-MPTL and a Recoupment-TPD are designed to protect the interests of the UC-claimant. Not the landlord. Yet, when a landlord makes a request, it is the UC-claimant who is then unnotified and unheard until the decision is made and implemented. Except under the Post-2017 Practice. This is an exclusion, and a disempowerment, of the very person sought to be protected. It is inconsistent with the ethical value, where the person’s rights and interests are supposed to be central.”

Interests of the UC-claimant

The judgement continues: “The decision-making process allows information to be elicited unilaterally from someone – a landlord – with an interest which may not align with the interests of the UC-claimant; giving one side of a story; the protection of whose interests are not the rationale of the payment they will receive. They are likely to be an organisation in an unequal relationship with the UC-claimant. It is quite right to hear from them; but it is unfair to hear exclusively from them. Indeed, in the context of a disrepair dispute, where withholding rent may be the only leverage which a tenant has, SSWP may very well be unwittingly and unknowingly cutting across a protection.”

Change in the deduction procedures

This ruling now means there will be a change in the DWP’s deduction procedures.

All Universal Credit claimants, including those in social housing, must now have the opportunity to provide input before any deductions are made from their benefits.

This judgment follows a similar Court of Appeal ruling that found the DWP’s ‘Third Party Deductions’ policy for Employment and Support Allowance unlawful for its failure to consult claimants.

A Department for Work and Pensions spokesperson told The Guardian: “We are now carefully considering this judgment.

“Millions of people rely on our welfare system every year and it is vital that it can be accessed by all who need it.”


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Comments

  • Member Since August 2022 - Comments: 100

    9:08 AM, 28th January 2025, About 1 year ago

    If the Housing Element of the UC, which after all is there to pay the rent, went directly to the landlord, none of this woke nonsense would be an issue.

    The claimant felt “unempowered” because he had accumulated rent arrears and no-one asked him his opinion when deductions were made to pay back his landlord??? And suppose someone did ask him? What is the likely answer?
    Being “empowered” is one thing. Defrauding the system by using your Housing Benefit for personal use is something quite different. It’s called fraud in my book.

    Common sense left the UK a decade ago. Not sure where it went.

  • Member Since April 2018 - Comments: 365

    10:11 AM, 28th January 2025, About 1 year ago

    I suppose Mr Roberts was on legal aid then, nice.Anybody want to take on benefit claimants? I wonder how many landlords could get a similar “unfair” judgement.

  • Member Since June 2013 - Comments: 3237 - Articles: 81

    10:11 AM, 28th January 2025, About 1 year ago

    Reply to the comment left by Markella Mikkelsen at 28/01/2025 – 09:08
    You say it perfectly Markella. Amount of people homeless from UC is shocking.
    I have tenants revert it back to theirselves without UC asking me if still in arrears.

  • Member Since September 2018 - Comments: 3511 - Articles: 5

    10:20 AM, 28th January 2025, About 1 year ago

    so let me get this right.

    A tenant who is now at threat of eviction as they have not paid the rent (for which the state has given him the money for, for expressly for this purpose) now has to be ‘consulted’ for their views before the DWP set up a MPTL or deduct rent payments or rent arrears from the claimants UC ‘income’.

    “The statutory scheme, the framework of policy guidance and the SSWP’s own practices all reflect a clear recognition that the decisions to make and implement a Diversionary-MPTL and a Recoupment-TPD are designed to protect the interests of the UC-claimant”

    Surely the interests of the UC claimant ARE to ensure the rent is paid to the LL because if it is not there is a breach in the tenancy obligation and eviction will follow?

    Another major point – The judge said “where withholding rent may be the only leverage which a tenant has” – so the LEGAL professional is saying it is OK for the tenant to breach a legal contract!!!!! WTAF

    I will NOT be looking to take anyone one from this point onwards who relies on UC to fund the rent. The RRB was going to kill this anyway, but looks like it will now be effective immediately for me given this latest ruling!

  • Member Since June 2023 - Comments: 6

    10:24 AM, 28th January 2025, About 1 year ago

    Just yet another reason for Landlords to sell up and make the housing crisis worse!

    Supposed to be helping Tenants but like most of the recent decisions will not help them!

    As has been said simple solution pay the Housing element direct then there would be no need for deductions and more Landlords would be inclined to take someone on benefits.

    The RRB proposal that any delayed rent payment from UC can not be used in arrears calculations will only make their problem worse!!

  • Member Since March 2023 - Comments: 13

    10:36 AM, 28th January 2025, About 1 year ago

    Another reason to not take benefits tenants. Not so easy after The renters Rights bill kicks in. Then we will have to find another reason. We pay £250 per property per year for Rent guarantee insurance.. Then we dont care who they give the money to. The referencing enables a better quality of tenant with not much slipping through the cracks.
    just saying !

  • Member Since May 2015 - Comments: 2190 - Articles: 2

    10:39 AM, 28th January 2025, About 1 year ago

    Yet another reason not to take benefit tenants, no matter what the law says about not discriminating.

  • Member Since May 2018 - Comments: 1999

    10:43 AM, 28th January 2025, About 1 year ago

    Reply to the comment left by Brian Strickland at 28/01/2025 – 10:36
    I use an agent. Firstly, I doubt that my agent would ever put forward a benefits tenant to me as I doubt that the tenant would pass the affordability checks. Secondly, even if the agent felt that the benefits tenant would pass the affordability checks there are generally plenty of other tenants available that have the ability to pay.

    What my agent says is that it’s easy to find tenants. It’s not easy to find the best tenant. I have taken single mums in the past but insisted that they pay me directly. It is government that makes benefit tenants unattractive.

  • Member Since September 2018 - Comments: 3511 - Articles: 5

    10:50 AM, 28th January 2025, About 1 year ago

    just read the WHOLE judgement in full.
    Basically a bloke pi$$ed off that he didn’t get consulted that deductions were being made because he hadn’t paid the rent according tot the LL (Guiness)
    and yes..what a surprise the claimant fully funded by Legal Aid. Oh and yes apparently he is/was a lawyer himself! How does that work???
    The Facts
    38. I turn to the facts. I have alluded to aspects of them already. The Claimant is entitled to
    UC. I know a little about him from the papers. He has a law degree. He worked in a police
    control room from 2020 to 2023. His witness statement describes his physical and mental
    impairments. On 28.12.23 he notified DWP of his new address at Brockhurst Walk where
    there would be a weekly rent of £81.05 and a weekly service charge of £25.02. He was
    in receipt of the monthly standard allowance of £368.74, his component of £390.06
    referable to his disabilities and a housing component of £459.64. His monthly assessment
    periods finished on 20th of the month and his monthly payment date was on 27th of the
    month. Uncontroversial deductions were already in place of £29 and £18.44 relating to
    advance payment of benefit. He received his monthly payments on 27.1.24 and 27.2.24.
    39. Then on Saturday 16.3.24 at 09:38, two entries were uploaded by DWP to the Claimant’s
    Online Journal. The first was headed “we agreed to pay your rent or service charge arrears
    from your universal credit”. There was a notification document describing a
    Recoupment-TPD, so as to make a payment to the Interested Party (GPTL) in respect of
    the Claimant’s rent arrears, the details of which would follow in due course. The second
    entry was headed “changes to your universal credit payment”. There was a notification
    document describing a Diversionary-MPTL, so as to make ongoing rent payments direct
    to GPTL of the housing component of £459.64. That meant no housing component and
    that the Recoupment-TPD would take effect as a deduction to his standard allowance and
    disability-related component. The notifications told the Claimant that he could seek a
    review and a mandatory reconsideration.
    40. On Sunday 17.3.24 at 19:51, the Claimant uploaded a detailed response. It was headed
    “application for mandatory reconsideration”. He said “you have agreed (certainly not
    with me) to make deductions from my UC to make direct payments to my current
    landlord”; “you have done this without any consultation with me”; “It is a basic tenet of
    benefit law that any decision affecting a claimant’s benefit must be communicated to him
    BEFORE a deduction decision is applied”; that “had [this] been complied with, the DWP
    would have discovered that I am in a genuine rent dispute with the landlord (Guinness)”,
    of which “Guinness are aware”; that “nothing is owed to Guinness”; that “any application
    by them to deduct or have direct payments to any rent account” is “rejected on that basis”;
    and finally that he had considered “the Guidance” and “the law”.
    41. On Monday 18.3.24 DWP uploaded a message to say they wished to speak to the
    Claimant in order to raise a mandatory reconsideration. He replied that day to say he had
    no access to a phone and that he had made his request for a mandatory reconsideration in
    the journal. On Friday 22.3.24 he uploaded another message: referring to his electronic
    request for mandatory reconsideration; giving details of concerns as to data protection
    breaches between DWP and GPTL; making reference to the “unlawful” decision to make
    deductions; and referring to the “alleged arrears”.
    42. The monthly payment date for UC came on Wednesday 27.3.24. The Claimant’s housing
    component of £459.64 had been removed. A sum of £44.74 had been deducted towards
    rent arrears. Mr Anderson explained that, when account is taken of the uncontroversial
    deductions, this was a calculation at the level of the full 20%. These figures were set out
    in electronic documents. The Claimant received £666. DWP had removed £504.38. The
    Claimant uploaded an entry to the journal at 07:42 saying that this was “unlawful”, had
    FORDHAM J
    Approved Judgment
    Roberts v SSWP
    14
    been done “despite my instruction not to do so”, and “despite my request for mandatory
    reconsideration” and that a letter before claim would follow to GLD, as it did on 28.3.24.
    43. The letter before claim said the Claimant “had received no contact whatsoever from the
    Secretary of State or [GPTL] that any application had been made, the contents of such
    application or the reasons for the making of [it], nor did I receive any other notice of any
    kind from Secretary of State that an application had been made and why, [n]or was I
    given any opportunity whatsoever to challenge the application process prior to a decision
    having been made by the Secretary of State to make any deductions.” He set out his
    response, describing the “genuine rent dispute” and that “nothing is owed to Guinness”.
    He said that “not only do I feel capable of managing my own Universal Credit (despite
    my disabilities) but it is clearly arbitrary and an abuse of process to permit such an
    application without first consulting with me (the claimant)” and that DWP “has caused
    me unwanted distress on the top of already dire circumstances”. It ended by recording
    that “I am in dispute with the landlord”.
    44. In the main body of his letter before claim, the Claimant set out these grounds of proposed
    challenge:
    The Law. I will assert to the High Court the following grounds … Illegality. The decision taken
    by the Secretary of State made on the 16th of March 2024 is unlawful as a matter of public law
    as the decision maker had failed to provide me with any opportunity to challenge or review the
    landlord’s application or its contents, under the scheme, prior to making his or her decision as
    per the Secretary of State for Education and Science v Tameside MBC [1977] AC 1014 …
    Illegality. The guidance issued by the Secretary of State is unlawful as nowhere in the guidance
    does it offer the claimant (or affected person) the right to request a part in the decision-making
    process before a decision is made on deductions under the scheme as per R (Timson) -v- Secretary
    of State for Work and Pensions [2023] EWCA Civ 656… The details of the action that the
    defendant is expected to take. The defendant is requested to cease forthwith any deduction made
    to the Guinness Partnership Limited. The defendant is requested to refund any deduction already
    taken from my Universal Credit…
    45. Here is what had happened at DWP’s end of things. On Friday 15.3.24, as a Social
    Landlord with access to the Portal, GPTL had uploaded a single request asking DWP for
    two things: one was a Diversionary-MPTL in respect of ongoing rent; the other was a
    Recoupment-TPD in respect of rent arrears. Within the request was this information from
    TPL, prompted by the Portal system: (a) that there were rent arrears of £959.88, being
    equivalent to 2.7 months; (b) that the reason for the request was history of rent arrears;
    (c) that no, the request had not been discussed with the UC-claimant; and (d) that yes,
    GPTL was a Social Landlord. A decision-maker within DWP then went through the
    practice of generating an on-screen “To-Do” and following the computer prompts. The
    decision-maker recorded the following: that yes, a Tier 1 Diversionary-MPTL criterion
    was met (ie. 2 months’ rent arrears); that yes, the Diversionary-MPTL was accordingly
    agreed; that yes, a request had also been received to recover the arrears (ie. by means of
    a Recoupment-TPD); and yes, that the Recoupment-TPD criterion was also met (ie. rent
    arrears of two months or more). Following the prompts, the decision-maker set up the
    Diversionary-MPTL and the Recoupment- TPD. All of this was recorded by the decisionmaker
    on the computer To-Do.
    46. Here is what had happened at the Claimant’s end of things. He was in a dispute with
    GPTL about the habitability of the property at Brockhurst Walk. He had first raised his
    concerns with GPTL on 21.12.23. The dispute had not been resolved and he had sent
    GPTL a letter before claim on 28.2.24. On 12.3.24 the dispute had still not been resolved,
    FORDHAM J
    Approved Judgment
    Roberts v SSWP
    15
    but he and GPTL had mutually agreed that the tenancy in respect of Brockhurst Walk
    would formally come to an end on 7.4.24.
    47. Having moved out of Brockhurst Walk, the Claimant on 31.3.24 notified DWP, by entry
    to the Online Journal, that his address had now changed and he was temporarily
    homeless. The computer immediately responded with two notifications to the Online
    Journal updating his details and recording that DWP’s action of DAP reg.23 cessation in
    respect of the Recoupment-TPD and the Diversionary-MPTL. In the case of the
    Recoupment-TPD it was because the statutory precondition of residence at the
    accommodation (CAP Regulations Sch 6 §7(4)) was now known to DWP not to be met.
    In the case of the Diversionary-MPTL it was because the Claimant had notified moving
    out.
    48. The other key events were as follows. On 18.4.24 the Claimant commenced county court
    proceedings against GPTL in respect of his dispute about habitability and alleged rent
    arrears. On 27.4.24 the Claimant received his monthly UC payment. There was now no
    Recoupment-TPD deduction. There was also no housing component, because the
    Claimant was currently homeless. On 2.5.24 DWP responded to a right of access request,
    and provided documents recording the decision-making which had taken place on
    16.3.24. By mid-May 2024 the 56 days to which SSWP has referred, for generally dealing
    with a request for mandatory reconsideration, had passed. On 24.5.24 the Claimant’s
    solicitors wrote a letter before claim. On 7.6.24 DWP messaged on the Online Journal to
    say that review and reconsideration were being escalated. On 13.6.24 judicial review
    proceedings were commenced. On 18.6.24 DWP messaged on the Online Journal to say
    that review and reconsideration were refused. Having then received the judicial review
    bundle, on 25.6.24 DWP messaged on the Online Journal to say that the decisions of
    16.3.24 were being reversed for official error, and the deductions repaid in full.

  • Member Since September 2018 - Comments: 3511 - Articles: 5

    10:54 AM, 28th January 2025, About 1 year ago

    Reply to the comment left by Bruce Haagensen at 28/01/2025 – 10:24
    or just don’t rent to benefit tenants. That in itself will case the homeless numbers to spiral and the housing lists to just get longer and longer….

    All the chaos being state mandated.

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