Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” |
means an account required to access and/or use certain areas and features of Our Site; |
| “Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
| “Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
| “personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
| “We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
| Name of Cookie |
Purpose |
Strictly Necessary |
| JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
| __cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
| Name of Cookie |
First / Third Party |
Provider |
Purpose |
| __utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
| _fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Reluctant Landlord
11:04 AM, 9th January 2020, About 4 years ago
Yes an absolute nightmare! No warning of this, causing mayhem when I am trying to align payments as some are the same figures. Another 'wonderful idea' from DWP 🙁
Mick Roberts
12:14 PM, 9th January 2020, About 4 years ago
Ooh don't get me started on this.
Under the old Live service, I WAS getting references.
When we switched to Full service Jan 2018, I was then getting paid in the bank with tenants National Insurance numbers which is apparently against DWP rules/regs. I have since reported this to ICO, who I hope will fine 'em a million quid.
I then have to start taking tenants National Insurance numbers on holiday in me phone. To which upon my meeting with 4 UC bigwigs in April 2019, they was horrified I was walking round with tenants NI numbers in me phone. I said Do something about it, pay me with a references like EVERY SINGLE other person HAS TO in the UK, the bank insists on it. How do I know who's paying me & who isn't?
You say up until 3 weeks ago. I haven't been getting any for 24 months. About 3 weeks ago cause of my complaints to DWP UC NeilPillockCouling etc., I am now starting to get some references. All wrong like, but at least someone human somewhere in DWP is pressing a few buttons with a blindfold on. Why don't they just pick up the phone & talk to me?
Tier 2 Complaints are after 23 months ACTUALLY ringing me & they too are gobsmacked I'm being paid without a reference. It's only cause they now ring me & I send em the bank statement there & then, that they say Oh I see. 23 months to get to that. They are proper THICK!
I'm expecting 7 rents in the bank same day. I get 6 in. I don't know who hasn't paid as no reference numbers. I have to evict all 7 tenants.
I'm also getting long reference numbers, not got a clue who the payment is for.
This is what DWP direct deductions say when I ask them to notify me by email who is being paid what, just as HB has been doing it simply & lovely for 20 years, their EXACT WORDS:
Option 1 – EDI Transfer Your File
Transfer Your File is a secure, online file repository system which allows users to log in, access a folder where their file is kept, and download the file at any time. Files will be available for up to 30 days after the schedule has been created. Transfer your file will initially be available only to Local Authorities.
No testing is performed as you will already have an established connection for Housing Benefit data. LA’s going ‘electronic’ will need to ensure they have liaised with their current Transfer Your File users and arrange who will download the TPP schedule files and place them with the appropriate team within the LA every 4 weeks.
See Appendix 1, 1a & 1b for further details.
Option 2 – EDI PGP Secure Email This is available for Creditors/Suppliers (excluding Local authorities).
DWP will require your organisation’s secure email address for receipt of Secure Email (S/MIME) and a copy of your public key from your server which needs to be sent securely and will be used to encrypt the electronic transaction.
Estimated set up time scales are around one month.
See Appendix 2 & 2a for further details.
Option 3 – EDI Generic File Transfer Service This is available for Creditors/Suppliers (excluding Local authorities).
Your FTPS file transfer system needs to comply with the GFTS Code of Connection (GFTS CoCo). Please review the GFTS CoCo as it explains the things you will need to agree to in order to set up a secure file transfer route.
DWP will need: Username, Password, Server IP address, Server Public Certificate bound to the user, FTPS Control Port Number (for connection setup and firewall), recommended port is 21, FTPS dynamic data port range (for firewall), recommended port range are 8050-8249. Folder path where file will be sent to
Estimated set up time scales are around two - three months.
See Appendix 3 & 3a for further details.
Luke P
20:02 PM, 10th January 2020, About 4 years ago
Sherrelle, do you know if there are regional processing centres for UC? We always get schedules and whilst they used to just include the NI No, they now include both the NI No. *and* the claimant’s name. This is across dozens and dozens of properties.
CARIDON LANDLORD SOLUTIONS
22:34 PM, 10th January 2020, About 4 years ago
Reply to the comment left by Luke P at 10/01/2020 - 20:02
Dear Luke,
Have you tried to contact your Local Partnership manager?
I will post a list of all the regional service centres shorty.
TheMaluka
1:47 AM, 11th January 2020, About 4 years ago
Reply to the comment left by Mick Roberts at 09/01/2020 - 12:14
Mick, perhaps the first step would be to get DWP direct deductions to explain all the acronyms, then go get yourself a degree in IT just so that you can understand how to set up the system.
I hope the ICO does not fine them a million quid - that is far too lenient.
Mick Roberts
5:54 AM, 11th January 2020, About 4 years ago
Luke,
We have a Nottingham UC Service Centre just for Nottingham people I believe.
When a tenant rings, their phone system recognises their number (If DWP has tenants latest number) & gets them through quicker to their centre & their Case Manager.
When Landlord rings, their system don't recognise number & thinks Oooh Landlord, screw him/her & that is why we queue an hour.
I've been getting tenants name & NI number on the schedule letter about a week after being paid. If I get the letter at all.
So the centres differ then, as I've been getting them like this for 3 years +.
Sherrelle, the area manager who Bill says some people get success with, the East Midlands one, she doesn't reply at all. Northampton do as I've contacted them accidentally.
David, yes. When I heard this dept. was external of DWP, I thought Yes I might get somewhere. I was shocked that they even more unintelligent.
Luke P
9:25 AM, 11th January 2020, About 4 years ago
Reply to the comment left by CARIDON LANDLORD SOLUTIONS at 10/01/2020 - 22:34
Hi Sherrelle, we have a direct contact to someone fairly senior, although she has now, very recently, been shuffled out. All problems were previously dealt with, immediately, by her (but I believe that was purely owing to the volume of UC we have). Normally I’m pulling my hair out with institutions such as Councils and the DWP, but this hasn’t, thus far, been an issue, which is very surprising.
Darlington Landlord
19:53 PM, 21st February 2020, About 4 years ago
I had my first tenant on UC recently, was asked for a reference to use. When the payment came through they have included the tenants NI no. plus a long random number but not my supplied reference.
Old Mrs Landlord
23:20 PM, 21st February 2020, About 4 years ago
The RLA have this week issued a link to the Universal Credit Guide for Landlords on gov.uk and the RLA website has a UC Guide for Landlords video. At around 3 mins. 55 this states that if you get direct payment it will be paid into your bank account and you will be told who it is for. However, it does not specifically say each individual payment will be identified so if you have a number due on the same day and/or for identical amounts it won't be much help if they just send a list without matching each payment to a name as seems to have been Mick Roberts's experience. Landlords are directed to Section 8 of the Guide for Landlords on gov.uk. We haven't any tenants on UC so no experience of this, but it is stated to be new guidance so just thought it might be worth a look if you have UC tenants.
Mick Roberts
7:39 AM, 22nd February 2020, About 4 years ago
Reply to the comment left by Luke P at 11/01/2020 - 09:25
Luke Yes,
I had a direct contact too who was getting really good & she too has just been shuffled out. And u have to start again.
Only this week, I have a solicitor asking how a new landlord buyer of a house gets the existing tenant UC direct payment to him that was already being paid to old Landlord. UC says tenant does it on journal. I said And if tenant doesn't?
And rent increases we have to report, but UC don't tell us how we report.
So my local Job centre Manager is going above her usual contact & said We have very good point, there is no one for Landlord to quickly email. I've said HB knows Landlord can solve things. As Jonathon Clarke says, As soon as UC start excluding me the Landlord, I'm out of here, I don't want to be part of that process any more.
If they gave us Landlords email contacts & got back to us within 3 days, they'd save millions in time & wasted money & complaints.
Old Mrs, It's amazing how these publications from the top issue something & it be totally wrong. I had Neil Couling, head director of UC PUBLICLY on Twitter post to me saying Mick Roberts Go on the Landlords Portal. To which I had to tell him WE HAN'T GOT A RUDDY PORTAL. Only the big registered social Landlords & Councils have got a Portal. Even the MP's on TV have said we have a Portal. And no one ruddy questions 'em.