I am a long-time reader (and I suppose a ‘silent supporter’) of property118.com (and previous Money Centre client) having been a landlord since 2004. I have three properties which I rent out, one of which I manage myself, the other two are with two different letting agents. This is, however, the first time I have posted anything on the site
This isn’t a particularly complicated issue to explain, basically I got a phone call a few weeks ago from the letting agent for a flat I have in Glasgow, which is a one bedroom flat built in 2007, telling me the client had reported that there was no hot water. They asked me if I wanted to deal with this myself, or if I wanted them to go ahead and get someone out to see what the problem was. Wanting to minimise the inconvenience to my perfectly good tenants, I told the agent to go ahead and get an engineer out, and then heard nothing further about the matter. I assumed that it had probably been a straightforward repair on a six year old boiler (which had previously been completely trouble-free), and in my mind I was expecting a charge of maybe £100 or so to appear on my statement.
This morning in the post my monthly statement arrived, and I was stunned and angered to see an entry relating to a replacement (new) boiler, at a cost of £566! Although that doesn’t sound particularly expensive to me for a boiler, my concerns are numerous:
Was the problem really so bad on a six year old boiler that it needed replaced? If I had known I’d have got a second opinion at the very least! I may have had some recourse to go back to the builder (for example) I bought the property from.
Why was I not informed that the boiler was condemned? I would have thought this is a fairly major event.
Even if this was the only course of action available, why was I not given the opportunity to have any input into which new boiler was fitted? (after all, I am paying for it as it stands)
I simply cannot believe the complete lack of communication from my letting agent over this, and wondered if any members here had had any similar experiences, or could offer any professional (legal?) advice, please. The way I am feeling as I type this, I feel I should not have to pay for this new boiler at all, given the appalling way the matter has been handled, although perhaps this is a little extreme and just my state of shock at today’s news.
Thanks in advance for any help given.