After receiving the highest number of complaints against letting agents for 20 years, the Association of Independent Inventory Clerks have issued advice for landlords, tenants and letting agents to combat problems.
The AIIC say letting agents are often stuck in the middle of tenant and landlord disputes, but admit a tenant’s life could be made easier. Poorly maintained houses as well as contracts with unfair clauses often lead to disputes, for example. Poor communication and lack of inventory also create problems.
Pat Barber, Chair of the AIIC, said: “It is vital for landlords and agents to ensure they have ongoing dialogue with tenants and that they get all the paperwork right at the start and at the end of a new tenancy agreement. “
“Aside from ensuring there is a fair contract in place at the start of a tenancy agreement, landlords should have a professional and detailed inventory which will enable both parties to be treated fairly and reasonably. By opening a dialogue and using an independent inventory clerk, disputes can be resolved quicker and without the hassle that is often experienced at the end of a tenancy period.”